Refund policy

RETURNS POLICY

Returns must be lodged within 30 days of purchase date. 

Please note: Due to hygienic reasons, earrings cannot be returned. 

Returns on only full priced items will be accepted. Exchanges for 'change of mind' will be accepted if it is in the original condition.

Returns aren't allowed for 'change of mind' on purchases of sale items, unless you require an alternative ring size, in which case a credit voucher will be provided. Returns will be allowed for full priced items purchased during a storewide discount. 

Purchases for custom items such as a custom-name necklaces cannot be returned unless the name is spelt wrong or incorrect colour which must be in perfect condition. 

If your jewellery matches the above conditions, please message us on instagram or email us on:

@hayaljewels_

or

hayaljewelsenquiry@gmail.com

Return shipping costs, customs charges, govt taxes and duties for international & domestic orders are not covered.

Once returns are received, they will be processed within 5 business days.